1. General Questions

Q: What services does Marktra offer?

A: We specialize in digital marketing services, including:

Search Engine Optimization (SEO)

Pay-Per-Click (PPC) Advertising

Social Media Marketing

Content Marketing

Email Marketing

Website Design and Development

Q: How do I get started with Marktra?
A: Contact us via email or live chat, and our team will schedule a free consultation to discuss your needs.

Q: Where is Marktra located?
A: Marktra operates as a fully remote digital marketing agency, allowing us to serve clients worldwide with flexibility and efficiency. Our team collaborates across time zones to achieve seamless results.

2. Pricing and Payment
Q: How much do your services cost?
A: Prices vary depending on the scope of the project. We provide customized quotes after assessing your business goals.

Q: What payment methods are accepted?
A: We accept:

Credit/Debit Cards (Visa, Mastercard)

PayPal

Bank Transfers

Q: Do you offer refunds?
A: Refunds are evaluated on a case-by-case basis. After work begins, refunds may not be available unless specifically stated in your contract.

3. Campaign Performance and Reporting
Q: How long does it take for SEO results to show?
A: SEO is a long-term strategy. Initial improvements can take 3 to 6 months, depending on the competition and industry.

Q: How often will I receive reports?
A: We provide monthly performance reports that include key metrics (traffic, conversions, ROI). Custom reports are available upon request.

Q: Can I track my campaign progress in real-time?
A: Yes! We provide access to Google Analytics, Google Ads, and social media dashboards to ensure transparency.

4. Data and Privacy
Q: How does Marketra protect my data?
A: We use SSL encryption, secure servers, and strict confidentiality agreements to protect customer information.

Q: Do you share my data with third parties?
A: No. We only share data with trusted service providers (such as hosting companies and payment processors) under strict agreements.

Q: How do I delete my data from your system?
A: Contact us with your request, and we will process it within 30 days (in accordance with GDPR/CCPA guidelines).

5. Technical Support
Q: What if I need changes to my website or ads?
A: We provide dedicated account managers for quick reviews. Submit requests via email or our customer portal.

Q: Do you offer campaign management training?
A: Yes! We offer training courses on Google Ads best practices, meta ads, and SEO.

Q: What happens if my ads are disapproved?
A: Our team will troubleshoot and resubmit your request, keeping you updated.

6. Partnerships and Collaborations

Q: Can I become an affiliate or distributor for Marketra?

A: Yes! Check out our affiliate program for more details on commissions and partnerships.

Q: Do you work with commercial agencies?

A: Absolutely. We offer commercial digital marketing services to agencies. Contact us for pricing.

Do you have any questions?
Contact us. We’re happy to help!